what to do if youre trash doesn t get picked up

April 07, 2022 Post a Comment

By Rachael on October 21, 2016

We've all been there. You come dwelling house from work in the evening and go to bicycle your Curby cart back to the garage, just to observe that it'southward still full of trash. At this betoken, you lot may be wondering if we made a fault or if in that location is something yous didn't do correctly. If this happens to you, don't despair. Chances are it's for one of these reasons:

Your trash was not out early on enough. Now you may exist thinking, my driver comes every week on Tuesday at noon like clockwork. If I got it out a lilliputian later than usual, it'due south no big bargain. Only things in the world of trash drove are not always that simple. Remember, we don't guarantee a trash pickup time, nosotros only assign a twenty-four hours. Many things, such as route changes, truck issues and weather tin influence your trash pickup time. To ensure it is picked up, the best thing you can exercise is have it out there past seven a.m. (half-dozen a.thou. or the night before in some areas).
Nosotros simply messed up. We do our all-time to make sure we provide yous with the all-time service possible, but occasionally, we might miss picking up your trash. When that happens it could exist because you're new to the route, nosotros've had route changes or we have a new commuter working who doesn't know the route every bit well. It's never considering we desire to be hateful.
At that place's a holiday or weather condition delay. It's rare, but every once in a while nosotros'll cancel service if information technology's not safe for our drivers to be out on the roads. We'll as well filibuster service past one day during the calendar week of a major holiday (New year'south Twenty-four hour period, Memorial Day, Independence Solar day, Labor Day, Thanksgiving and Christmas Day). The all-time way to stay in the loop is to sign up for service alerts. Just utilise the handy email sign up button at the lesser of the home page. Y'all can also view our holiday schedule here.
You lot forgot to pay your bill. We'll call yous and transport yous notices first, but if you still don't pay your bill or make payment arrangements, we volition put y'all on stop service. If this happens, you'll need to call and make a payment before in order to offset your service once again.
There is something in your trash nosotros can't or won't have. If you get domicile and find 1 of those green stickers on your Curby cart or handbag, y'all know it's considering in that location was something that shouldn't exist in your trash. And normally that's because putting information technology in the trash would inhibit safety, pause the police force or make things messy (though sometimes trash is merely messy anyway).

If you have a light-green sticker, you tin email us at help@grangernet.com to find out why it wasn't picked up, but here are a few things that might crusade you to get a green sticker:

Overweight—Sometimes your cart or bags are too heavy and they tin crusade injuries to our staff and harm to our equipment.
Liquids—Nosotros ask that you non put liquids in your trash since they can leak out of our trucks and cause other problems. It's also against the law to put liquids in the landfill.
Sharps—If you have needles or other sharps in your trash, we enquire that you lot package them properly by putting them in a commercially available sharps container or a plastic detergent or bleach bottle with the chapeau taped shut.
Flammable or hazardous material—Nosotros are prohibited by state police force from taking these items due to safety and environmental concerns.
Yard waste—We cannot take yard waste with trash collection since these materials are banned by state law from landfills. (Learn more about our seasonal curbside one thousand waste product service.)
Unbagged cloth—We inquire that you bag all trash in your cart to help go on your community tidy, likewise as to protect our drivers from items blowing in their faces.
Majority detail—Some items need a special truck and collection in order to be picked up. They can't be serviced on your regular trash 24-hour interval with your regular truck. Request a bulk detail to exist collected from your home hither.

The skillful news is that all is not lost if your trash doesn't get picked upwards. We'll be back again next week and we'll accept your extra materials and then. If you have as well much trash and can't await until next calendar week, contact us for other options.

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